Usability at Trade Me and the Bank of New Zealand

UPA Auckland is encouraging everyone to bring along their boss, colleagues and friends along to their World Usabilty Day celebration on Tuesday 14th November.

This will be a great networking opportunity and experts will be on hand to answer any questions you and your guests may have about usability and user-centred design. We are thrilled to have the following special speakers.

Shona Bishop – Bank of New Zealand
 
Shona is the GM of Marketing & Business Development at BNZ and has been instrumental in introducing user-centred design processes to the BNZ. Shona has recently returned from Creative Good’s Customer Experience Council in San Francisco.  She will talk about developing a comprehensive customer experience discipline and the importance of a robust usability methodology within this wider context.

The Customer Experience Council, organised by Mark Hurst of Creative Good , is a leadership organization of executives at non-competing players across a range of industries, including retail, media and entertainment, financial services, manufacturing, healthcare, travel, automotive, and professional services.

Natasha Hall – Trade Me. Natasha will be talking about Usability – Trade Me Style.

With over 2.5 million unique visitors each month, Trade Me has a large number of users to cater for. Natasha spends her days conducting usability sessions with wide range of Trade Me users, identifying common problems and behavioural oddities. She will share some of what she's learnt along the way.

Natasha has had her hand in the web pie for over 6 years: a dollop of design + development, a handful of content editing and usability and accessibility analysis, and a pinch of training and project management thrown in. She’s also one of the key instigators behind Webstock .

 
But wait, there’s more….
 

We will also have a 3D photo exhibit of good and poor usability experiences from our MakingLifeEasy.org adventures.