High Tech Company Has Low Tech Conference Rooms

Over the past few months, I've attended several meetings remotely, either from home with colleagues who are in the office, or from the office (IBM Hursley Labs, Winchester, UK) listening to a conference call in the US or Canada. What strikes me most is that despite the high technology that IBM produces, meetings via a telephone, maybe with slides, more often than not feel incredibly low tech. It's frequently difficult to hear the other participants in the meeting, especially if the majority of them are sitting in the same room and they forget that you're not, or even just because they're not used to having to raise their voices so that the phone's microphone in the centre of the table can pick up what they're saying.

Read all of Laura Cowen's interview with IBM's Tom Erickson in UsabilityNews, where he addresses solutions to this challenge.

This interview also appeared in Interfaces (issue no 61), member magazine of the British Human-Computer Interaction Group.

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